This website describes a business-to-business service and is not, by itself, a binding offer. The final scope, start date and any project-specific terms are confirmed in writing before paid hosting begins.
Free first build
The first build is prepared without an upfront build fee using the unit photographs and information supplied by the prospective customer. The £100 monthly hosting fee covers unit sizes built for the same facility, with no per-unit charge. Work for another facility or bespoke production outside the hosted viewer may be agreed separately before chargeable work begins.
Hosting, payment and cancellation
Hosting is £100 per month unless a different price is agreed in writing. Hosting fees must remain paid for the viewer to stay live. If a hosting fee is overdue, Lockstep Spatial may suspend or remove the viewer and it will no longer be available until the outstanding fee has been paid. The service may be cancelled at any time by giving at least 14 days’ written notice to tours@lockstepspatial.co.uk. Notice is treated as received when it reaches that inbox. Hosting and the obligation to pay applicable charges continue during the notice period, after which the hosted viewer may be taken offline.
Guarantee
If a tour is not live within 24 hours of Lockstep Spatial receiving a usable set of photos, the first paid month is not charged. If the photos need re-taking, we will say so within 24 hours and the 24 hours start again from the new set.
Founding operators
The first five facilities to go live receive their first month free in return for permission to show their tour and name as an example.
Customer materials and approval
The customer confirms that it has the right to provide and authorise use of all photographs, branding, measurements and other materials supplied. The customer retains ownership of its materials and grants Lockstep Spatial permission to use them to build, host, support and maintain the agreed tour. The customer is responsible for reviewing and approving the final representation, measurements and customer-facing claims before publication.
Viewer, updates and availability
Lockstep Spatial retains ownership of its viewer, software, templates and underlying methods. Hosting includes reasonable maintenance, analytics and generally released viewer improvements described on this page. Customers may submit feature requests at any time while hosting remains active. Requests are reviewed for feasibility and fit with the viewer; submitting a request does not guarantee implementation or a particular delivery date. We aim to keep the service available, but uninterrupted or error-free operation is not guaranteed and short interruptions may occur for maintenance, security or matters outside our reasonable control.
Illustrative content and results
Demonstration tours, furniture, capacity cues and statistics on this site are illustrative. They are not professional space-planning advice and do not guarantee that particular goods will fit, or that bookings, revenue or conversion rates will increase. Customers should verify critical dimensions and suitability independently.
Liability and law
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation. Any other limits, service credits or remedies will be set out in the written agreement for the project. These website terms and any dispute connected with them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.
Contact
Questions, support requests, legal notices and cancellation notices should be sent to tours@lockstepspatial.co.uk.